Patient-related factors associated with workplace stress among health workers at Mityana hospital, Mityana District. A cross-sectional study.
DOI:
https://doi.org/10.51168/1z6h6x42Keywords:
Workplace stress, patient-related factors, abusive patients, missed appointments, patient attitudes, Mityana HospitalAbstract
Background:
Workplace stress among health workers remains a significant global challenge affecting service delivery and staff wellbeing. This study assesses the Patients-related factors associated with workplace stress among health workers at Mityana Hospital, Mityana District.
Methodology:
A descriptive cross-sectional study design using quantitative methods was employed at Mityana Hospital. A total of 36 health workers were selected using simple random sampling. Data were collected using a pretested semi-structured questionnaire over six days. Analysis was done manually and presented using tables and figures.
Results:
The majority resided in urban areas (83%), while 17% were from rural areas. Regarding marital status, 61% were single, 22% married, and 17% divorced. Patient-related factors revealed that 61% of health workers reported exposure to abusive patients. Additionally, 53% indicated that patients rarely kept appointments, 22% always kept appointments, and 25% never kept appointments. Furthermore, 67% of respondents reported that patients had poor attitudes towards health workers. These conditions were commonly associated with increased workplace stress among staff.
Conclusion:
Patient-related factors significantly contribute to workplace stress among health workers at Mityana Hospital, particularly abusive patients, poor attitudes, and irregular appointment adherence.
Recommendation:
Strengthen patient education on respectful interactions, improve appointment systems, and enhance staff support mechanisms to reduce stress among health workers.
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